Less disruption after an accident
Stay mobile
Eligible claims include like-for-like car hire while repairs are underway.
No eligible excess
There is no excess to pay on qualifying non-fault or third-party claims.
Dealer parts used
Genuine dealer parts support the complete eligible accident repair.
Support after a non-fault accident
After an accident, you need to know what happens to your car and how you'll stay mobile. For eligible non-fault and third-party claims, we can help progress the claim, arrange like-for-like car hire and complete repairs using genuine dealer parts, with no excess to pay. We begin by recording the circumstances, vehicle details and visible damage. An assessment then checks the affected panels, fittings and underlying structure so the proposed accident damage repair deals with the impact properly, not just the marks left on the surface.
From claim details to final checks
Once the repair is authorised, we schedule workshop time and order the required parts. Damaged sections are dismantled where necessary, allowing us to restore structure and alignment before fitting panels and preparing the paintwork. We mix colour onsite and refinish the repaired areas in controlled conditions. Before return, we check panel gaps, fitted items and the completed finish. If you prefer to arrange and pay for a repair privately, we can assess it directly without using the claims-supported route.
Frequently asked questions
How do I know if the no-excess claims route applies?
It is intended for eligible non-fault and third-party accident claims. We need to review the accident circumstances and claim information before confirming the route. Send us the insurer details, claim reference and a clear account of what happened.
What does like-for-like car hire mean?
For an eligible claim, the replacement car is arranged to be comparable to your own vehicle rather than simply being the smallest available option. The exact hire arrangement depends on the accepted claim and the vehicles available through the claims service.
Can I pay privately for accident repairs instead?
Yes. A private repair is arranged between you and us without an insurer managing authorisation. We inspect the damage, prepare a quote and agree the work directly. Car hire, no excess and dealer-part claim benefits apply only where the eligible claims route is confirmed.