Help with non-fault repair claims
Non-fault accident repairs
Discuss damage to your car, van or caravan following an accident that was not your fault and establish the repair requirements.
Claims processing through Innocent Driver
We use Innocent Driver to process non-fault claims. Visit innocentdriver.com to learn more about the claims service.
Damage assessment and quotes
Send photographs of the damage and discuss the next steps for an inspection and a free repair quote.
Car, Van and Caravan Repairs After a Non-Fault Accident
If your car, van or caravan has been damaged in an accident that was not your fault, you may need to arrange repairs while dealing with the associated insurance claim.
We work with Innocent Driver (innocentdriver.com) to process non-fault claims. Contact us with details of the accident and the damage to your vehicle so we can discuss the repair requirements and explain the next steps.
The process and any available support will depend on the circumstances of your claim.
How the non-fault claims process works
Clear information about the accident and the damage can help establish what needs to be assessed. Send photographs through our online form or contact us by phone to discuss your car, van or caravan's condition and arrange an inspection where required.
We use Innocent Driver to process non-fault claims, linking the repair enquiry with the relevant claims process. If you have already received information from an insurer or claims handler, please share the relevant details when you get in touch.
Frequently asked questions
Who processes non-fault vehicle insurance claims?
We use Innocent Driver to process non-fault claims. Find out more at innocentdriver.com.
What should I do if my car, van or caravan has been damaged in a non-fault accident?
Contact us with details of the accident and send clear photographs of the damage. We can discuss the repair requirements and the next steps.
Can I arrange an inspection and receive a repair quote?
Yes. Send photographs through our form or call us to discuss arranging an inspection and obtaining a free quote.